Q: How long does it take to process my order?
A: Each Soul Kreations Luxe piece is made-to-order with care. Please allow approximately 2–7 business days for your order to be processed before shipment. Processing times may be longer during holidays or high-volume periods.

Q: How long does shipping take?
A: Delivery times vary depending on your location, shipping method, and carrier. Once your order ships, you will receive a shipping confirmation email with tracking information.

Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number by email. Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.

Q: Do you accept returns or exchanges?
A: Because our products are made-to-order, we generally do not accept returns or exchanges for incorrect size selection, change of mind, buyer's remorse, or color preference changes. If your item arrives damaged, defective, or incorrect, please contact us so we can help.

Q: What should I do if my order arrives damaged, defective, or incorrect?
A: Please contact us within 7 days of delivery at shop@soulkreationsluxe.com. Include your full name, order number, and clear photos showing the issue so we can review it and provide an appropriate resolution.

Q: How do your clothes fit?
A: Fit varies by garment. Many of our sweatshirts and hoodies feature relaxed or oversized silhouettes, while other pieces may have a classic, unisex, or more fitted design. Please review the individual product description and size information before ordering.

Q: What size should I order?
A: We recommend reviewing the measurements provided for the specific product before ordering and comparing them with a similar garment you already own. If a product has special sizing recommendations, they will be included in its description.

Q: Will the colors look exactly like the photos?
A: We do our best to represent every product accurately. However, slight variations may occur due to screen settings, lighting, photography, printing, embroidery, and manufacturing processes.

Q: Can I cancel or change my order after placing it?
A: Because our made-to-order products may enter production shortly after purchase, cancellations or changes cannot be guaranteed. If you need assistance, please contact us as soon as possible.

Q: Can I change my shipping address after ordering?
A: Please contact us as soon as possible if you notice an error in your shipping address. Address changes cannot be guaranteed once an order has entered processing or shipped.

Q: Do you ship internationally?
A: International shipping availability depends on the destination. Available shipping options will appear during checkout. International customers may also be responsible for applicable customs duties, taxes, or import fees.

Q: Where are your products made?
A: Soul Kreations Luxe works with professional production and fulfillment partners to create our made-to-order apparel. Production location may vary by product and fulfillment requirements.

Q: How should I care for my Soul Kreations Luxe apparel?
A: Care instructions vary by garment and decoration method. Please follow the care instructions provided with your product or in its product description to help preserve the fabric, print, and embroidery.

Q: How can I contact Soul Kreations Luxe?
A: We'd love to help. Contact our Customer Care team at shop@soulkreationsluxe.com. Please allow approximately 1–3 business days for a response.