Shipping policy
SHIPPING POLICY
Last Updated: August 26, 2026
Thank you for shopping with Soul Kreations Luxe. We carefully prepare each order and want you to know what to expect from the time your order is placed until it arrives.
PROCESSING & PRODUCTION TIME
Many Soul Kreations Luxe products are made, printed, or embroidered especially for your order.
Please allow approximately 3 business days for processing and production before your order ships.
Processing and production time is separate from shipping/transit time.
Business days generally do not include weekends or holidays.
UNITED STATES SHIPPING
Standard Shipping
Estimated transit time: 7–12 business days after processing.
Estimated total delivery time, including approximately 3 business days of processing/production: 10–15 business days.
Express Shipping
Estimated transit time: 3–5 business days after processing.
Estimated total delivery time, including approximately 3 business days of processing/production: 6–8 business days.
Available shipping methods and the applicable shipping charge will be displayed at checkout.
INTERNATIONAL SHIPPING
Soul Kreations Luxe may ship to select international destinations.
Shipping options, availability, and charges are calculated or displayed at checkout based on the customer's destination and order.
Estimated transit times may vary by destination. The shipping estimate displayed at checkout applies to transit after processing/production unless otherwise stated.
International orders may also experience additional delays due to customs processing or local delivery conditions.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless these charges are collected at checkout, they are the responsibility of the customer.
Soul Kreations Luxe does not control customs processing or charges imposed by government authorities.
ORDER TRACKING
When tracking information becomes available, customers will receive a shipping notification using the contact information provided during checkout.
Please allow time for the carrier's tracking system to update after receiving your tracking number.
Some orders may arrive in multiple packages. If your order contains multiple products, you may receive separate tracking information for different shipments.
MULTIPLE SHIPMENTS
Because products may be produced or fulfilled separately, items from the same order may arrive in different packages and at different times.
Receiving one package does not necessarily mean the remainder of your order has been lost or omitted.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at shop@soulkreationsluxe.com.
We cannot guarantee that an address can be changed once an order has entered processing, production, or shipment.
DELIVERY ESTIMATES & DELAYS
All processing, shipping, and delivery times are estimates and are not guaranteed.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, holidays, high-volume periods, transportation disruptions, or other unforeseen events.
Express shipping speeds up the shipping/transit portion of an order but does not eliminate the processing and production period unless specifically stated otherwise.
LOST, DELAYED OR DAMAGED PACKAGES
If your tracking information shows unusual delays or you believe your package may be lost, please contact us at shop@soulkreationsluxe.com so we can help review the situation.
If an order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible and include your order information and photographs of the issue when appropriate.
Please also review our Return and Refund Policy for additional information.
QUESTIONS
If you have questions regarding shipping or an existing order, please contact:
Soul Kreations Luxe
Email: shop@soulkreationsluxe.com