Refund policy
RETURN & REFUND POLICY
At Soul Kreations Luxe, every order is prepared especially for you. Because many of our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other buyer-remorse reasons.
Please review product descriptions, color options, and size charts carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want you to love your order. If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at shop@soulkreationsluxe.com as soon as possible after delivery.
Please include your order number, a description of the issue, and clear photos showing the item and the problem. We will review your request and, when appropriate, arrange a replacement, refund, or other suitable resolution at no additional product cost to you.
Please do not send an item back unless we have provided return instructions.
SIZE & FIT
Customers are responsible for selecting the correct size before completing their purchase. Because sizing and fit can vary between products and some of our styles are intentionally oversized, we strongly recommend reviewing the size chart and product description before ordering.
We generally cannot offer a refund, return, or exchange when the correct item and size ordered were delivered but the customer prefers a different size or fit.
CANCELLATIONS & ORDER CHANGES
Because orders may enter production shortly after they are placed, cancellations or changes are not guaranteed. If you need to request a cancellation or change, contact us at shop@soulkreationsluxe.com as soon as possible.
If production or fulfillment has already begun, we may be unable to cancel or modify the order.
FINAL SALE ITEMS
Items specifically identified as Final Sale are not eligible for return or exchange except when they arrive damaged, defective, incorrect, or when otherwise required by applicable law.
A promotional discount or sale price does not automatically make an item Final Sale unless it is specifically identified as such.
REFUNDS
If a refund is approved, it will be issued to the original payment method. Please allow time for your bank or credit card company to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund results from an error with the order or is otherwise required by applicable law.
INTERNATIONAL ORDERS & CONSUMER RIGHTS
Nothing in this policy is intended to limit or exclude any rights that customers may have under applicable consumer-protection laws. Where local law provides a mandatory cancellation, return, refund, or other consumer right, those legal rights will apply.
QUESTIONS
If you have questions about an order or believe there is a problem with an item you received, please contact us at:
Soul Kreations Luxe