Terms of service
TERMS OF SERVICE
Last Updated: August 26, 2026
OVERVIEW
Welcome to Soul Kreations Luxe.
These Terms of Service ("Terms") govern your access to and use of the Soul Kreations Luxe online store, website, products, and related services (collectively, the "Services").
Throughout these Terms, the terms "we," "us," and "our" refer to Soul Kreations Luxe.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
By visiting our website, purchasing from us, creating an account, or otherwise using our Services, you agree to these Terms and our applicable store policies, including our Privacy Policy, Return and Refund Policy, and Shipping Policy.
Please read these Terms carefully before using our Services. If you do not agree with these Terms, you should not use our website or Services.
SECTION 1 - ELIGIBILITY AND ACCOUNTS
By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the permission of a parent or legal guardian where required.
When placing an order or creating an account, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.
You may not use our Services for unlawful or unauthorized purposes.
SECTION 2 - PRODUCTS
We make reasonable efforts to display our products, colors, designs, embroidery, prints, materials, and other product details as accurately as possible.
However, colors and product appearance may vary slightly depending on your screen, device settings, manufacturing process, garment characteristics, and other factors.
Because some Soul Kreations Luxe products may be produced or decorated after an order is placed, slight variations in placement, color, sizing, or appearance may occur where reasonably expected from the applicable production method.
Product descriptions, prices, designs, availability, and specifications may be changed without notice.
We reserve the right to discontinue products or limit product quantities at our discretion.
Product availability is not guaranteed.
SECTION 3 - SIZING
Customers are responsible for reviewing the product description and applicable size chart before purchasing.
Some Soul Kreations Luxe garments may feature oversized, relaxed, boxy, slim, or otherwise specialized fits.
Sizing and fit information provided on individual product pages should be reviewed carefully before placing an order.
Sizing may vary between different garment styles and manufacturers.
SECTION 4 - ORDERS
Placing an order constitutes an offer to purchase products from Soul Kreations Luxe.
We reserve the right to accept, reject, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment problems, inventory errors, pricing errors, product availability, or other circumstances affecting our ability to fulfill the order.
If we cancel an order after payment has been collected, we will refund the applicable canceled amount to the original payment method.
Please carefully review your order information, including products, sizes, colors, quantities, shipping address, and contact information, before completing checkout.
Requests to change or cancel an order are not guaranteed once processing or production has begun.
SECTION 5 - PRICES, PROMOTIONS AND PAYMENT
All prices are displayed in the currency indicated during checkout.
Prices may change without notice.
Applicable taxes, shipping charges, duties, and other charges will be displayed or calculated as appropriate during checkout.
Discounts, promotional codes, sales, and special offers may be subject to separate terms, expiration dates, minimum purchase amounts, product exclusions, or other limitations.
Unless otherwise stated, discounts cannot be redeemed for cash.
We reserve the right to correct pricing, discount, or promotional errors.
You agree to provide valid and accurate billing and payment information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
SECTION 6 - SHIPPING, PROCESSING AND DELIVERY
Orders may require processing or production time before shipment.
Estimated processing, shipping, and delivery times displayed on our website or at checkout are estimates and are not guarantees.
Delivery times may be affected by carrier delays, weather, customs processing, holidays, high-volume periods, incorrect addresses, or other circumstances outside our reasonable control.
Available shipping options and their corresponding charges are displayed during checkout when applicable.
Once tracking information becomes available, customers should monitor their shipment using the tracking information provided.
Customers are responsible for providing a complete and accurate shipping address.
Additional charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
Please review our Shipping Policy for additional information regarding processing and delivery.
SECTION 7 - INTERNATIONAL ORDERS
International shipments may be subject to customs procedures, import duties, taxes, fees, or other charges imposed by the destination country.
Where these amounts are not collected during checkout, the customer may be responsible for them upon import or delivery.
Customs requirements and processing times vary by country and may affect delivery estimates.
Nothing in this section limits any consumer rights that cannot legally be waived.
SECTION 8 - RETURNS, REFUNDS AND EXCHANGES
Returns, refunds, and exchanges are governed by our Return and Refund Policy.
Customers should review that policy before purchasing.
Products must meet the eligibility requirements described in our Return and Refund Policy to qualify for a return or refund.
Items returned without authorization or outside the requirements of our Return and Refund Policy may not be accepted, subject to applicable law.
Nothing in these Terms limits return, refund, cancellation, or withdrawal rights that customers may have under applicable consumer-protection laws.
SECTION 9 - DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, contact Soul Kreations Luxe as soon as reasonably possible at:
shop@soulkreationsluxe.com
Please include your order information and a description of the problem. Photographs may be requested when reasonably necessary to evaluate the issue.
We will review the matter and determine an appropriate resolution in accordance with our policies and applicable law.
SECTION 10 - INTELLECTUAL PROPERTY
Unless otherwise stated, the Soul Kreations Luxe name, branding, logos, original graphics, designs, photographs, website content, written content, product presentation, and other original materials owned by Soul Kreations Luxe are protected by applicable intellectual-property laws.
You may access our website and content for personal, non-commercial purposes.
You may not reproduce, copy, distribute, sell, commercially exploit, republish, or create unauthorized derivative works from our protected content without permission, except where permitted by law.
Third-party names, trademarks, applications, platforms, and other intellectual property appearing through our Services remain the property of their respective owners.
SECTION 11 - CUSTOMER CONTENT, REVIEWS AND FEEDBACK
If you voluntarily submit reviews, photographs, videos, comments, suggestions, or other content to Soul Kreations Luxe, you represent that you have the necessary rights to submit that content.
You may not submit content that infringes another person's rights, is fraudulent or misleading, contains malicious software, or is otherwise unlawful.
Any use of customer-submitted content by Soul Kreations Luxe will be subject to applicable law and any permissions or terms associated with the submission.
SECTION 12 - THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to or integrations with third-party websites, applications, payment providers, social platforms, shipping providers, or other services.
Third-party services may be governed by their own terms and privacy practices.
Soul Kreations Luxe is not responsible for third-party websites or services except to the extent required by applicable law.
You should review applicable third-party policies before using their services.
SECTION 13 - SHOPIFY
Our online store is powered by Shopify.
Shopify provides ecommerce technology that helps us operate our online store and process certain transactions and information.
Purchases made from Soul Kreations Luxe are transactions between the customer and Soul Kreations Luxe, except where another arrangement is expressly disclosed.
Shopify's own services are subject to Shopify's applicable terms and policies.
SECTION 14 - PRIVACY
Your privacy is important to us.
Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable privacy laws.
Because our store uses Shopify and may use other service providers, certain information may also be processed by those providers as necessary to operate our store, process transactions, provide customer service, prevent fraud, deliver products, or perform other business functions.
Please review the Privacy Policy available through our store for more information.
SECTION 15 - PROHIBITED USES
You may not use our website or Services:
• For unlawful or fraudulent purposes;
• To violate applicable laws or regulations;
• To infringe intellectual-property or privacy rights;
• To transmit malicious code, viruses, or harmful technology;
• To obtain unauthorized access to accounts, systems, or information;
• To interfere with the security or operation of our Services;
• To impersonate another person or provide intentionally false information;
• To engage in abusive, threatening, or harassing conduct; or
• To use our Services in another manner prohibited by applicable law.
We may restrict or terminate access to our Services when reasonably necessary in response to violations of these Terms.
SECTION 16 - ERRORS AND INACCURACIES
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, inventory, or availability.
We reserve the right to correct errors, update information, and cancel or modify affected orders where permitted by law.
If an order is canceled after payment because of an error, the applicable amount will be refunded.
SECTION 17 - DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, our Services and website are provided on an "as is" and "as available" basis.
We do not guarantee that our website will always be uninterrupted, secure, timely, or error-free.
Nothing in these Terms excludes warranties, guarantees, consumer protections, or other rights that cannot legally be excluded or limited.
SECTION 18 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Soul Kreations Luxe will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, Services, or products.
This limitation does not apply where liability cannot legally be excluded or limited, including rights or remedies provided under applicable consumer-protection laws.
SECTION 19 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Soul Kreations Luxe from third-party claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the Services, your material violation of these Terms, or your infringement of another person's rights.
This provision does not limit any rights you have under applicable consumer law.
SECTION 20 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 21 - WAIVER
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
SECTION 22 - ENTIRE AGREEMENT
These Terms, together with the policies and other terms posted on our website that apply to your purchase or use of the Services, constitute the agreement between you and Soul Kreations Luxe concerning the applicable Services.
If a specific promotion or service has additional terms, those additional terms may also apply.
SECTION 23 - GOVERNING LAW
These Terms are governed by applicable laws and regulations.
Nothing in these Terms deprives a consumer of mandatory protections or rights provided by the laws applicable to them that cannot legally be waived by contract.
SECTION 24 - CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, policies, or applicable requirements.
The current version will be posted on our website with an updated revision date where appropriate.
Your continued use of the Services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service or your use of our website may be sent to:
Soul Kreations Luxe
Email: shop@soulkreationsluxe.com
For questions regarding an order, product, return, refund, shipping, or other customer service matter, please contact us using the email address above.