Privacy Policy

Last Updated: August 23, 2026

Soul Kreations Luxe (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our online store, make a purchase, contact us, subscribe to our communications, or otherwise interact with Soul Kreations Luxe.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you interact with Soul Kreations Luxe, we may collect personal information that you provide directly to us, including:

Name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Product selections and purchase history
Customer service communications
Marketing and email subscription preferences

When you visit our website, certain information may also be collected automatically, such as your device and browser information, IP address, website activity, and information collected through cookies or similar technologies.

Payment information is processed through our payment service providers. We do not directly store complete credit or debit card information.

How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Arrange production and shipping
Process payments and transactions
Send order confirmations, shipping notifications, and other transactional communications
Provide customer service
Respond to questions and requests
Detect and help prevent fraud or unauthorized transactions
Improve our website, products, services, and customer experience
Maintain and operate our online store
Send promotional emails or marketing communications when permitted by law
Comply with legal, regulatory, tax, and accounting obligations

Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to offer our products and services online.

As part of operating our store, Shopify may process information about customers and website visitors in accordance with its own privacy practices.

Fulfillment & Service Providers

Soul Kreations Luxe offers made-to-order products. In order to produce and deliver your purchase, necessary order information may be shared with fulfillment providers and other service providers involved in completing your order.

This may include information such as your name, shipping address, product ordered, size, color, and other information necessary to manufacture, fulfill, and deliver your purchase.

We may also work with service providers that assist with payment processing, shipping, analytics, email communications, website functionality, advertising, fraud prevention, and other business operations.

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use our website, improve performance, provide relevant advertising, and support other website features.

Depending on your location, you may have choices regarding certain cookies or the use of your personal information for targeted advertising.

Where required, you can manage these choices through the privacy or cookie controls provided on our website.

Marketing Communications

If you subscribe to the Soul Kreations Luxe List or otherwise consent to receive marketing communications, we may send you information about new collections, product releases, promotions, special offers, and other brand updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.

You will still receive transactional communications related to purchases when necessary, such as order and shipping confirmations.

How We Share Personal Information

We do not disclose personal information except as reasonably necessary to operate our business, provide our services, comply with applicable law, or as otherwise described in this Privacy Policy.

Information may be disclosed to service providers such as:

Our ecommerce platform
Payment processors
Product fulfillment providers
Shipping and delivery carriers
Email and marketing service providers
Analytics and technology providers
Professional advisers or other service providers

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or others.

Certain privacy laws may characterize some advertising-related disclosures as a “sale,” “sharing,” or use of personal information for “targeted advertising,” even when money is not exchanged. Where applicable, you may have the right to opt out of these activities.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information. These may include the right to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Obtain a copy of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain sales, sharing, or targeted advertising
Appeal certain decisions regarding privacy requests where applicable

These rights are subject to applicable laws, limitations, and exceptions.

You may use the privacy controls available through our website or contact us to submit a privacy request.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children's Privacy

Our website and products are not directed toward children under the age at which parental consent is required under applicable law, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

International Customers

Our service providers may process or store personal information in countries other than the country in which you live.

When personal information is transferred internationally, it may be subject to the laws of the jurisdiction where it is processed.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.