Refund Policy
At Soul Kreations Luxe, every piece is made to order especially for you. Because production begins specifically for each order, we are unable to accept returns or exchanges for change-of-mind or preference-related reasons.
RETURNS & EXCHANGES
We are unable to accept returns or exchanges for:
- Incorrect size selection
- Change of mind or buyer's remorse
- Color or style preference changes
Please carefully review product descriptions, sizing information, available colors, and product images before placing your order.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at:
Please include:
- Your full name
- Order number
- A description of the issue
- Clear photos showing the item and the problem
Once we review your request, we'll work with you to determine the appropriate resolution, which may include a replacement or refund when applicable.
CUSTOMIZED OR PERSONALIZED ITEMS
Customized or personalized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
ORDER CANCELLATIONS & CHANGES
Because our products are made to order and production may begin shortly after purchase, cancellations or changes cannot be guaranteed once an order has been submitted.
If you notice an error with your order, please contact us as soon as possible at shop@soulkreationsluxe.com. We'll do our best to assist before production begins.
SHIPPING COSTS
Original shipping charges are generally non-refundable unless the refund results from an error with your order or another circumstance where Soul Kreations Luxe determines a shipping refund is appropriate.
LOST, STOLEN OR MISSING PACKAGES
If your tracking information shows your package as delivered but you cannot locate it, please first check around your delivery location, with household members or neighbors, and contact the shipping carrier.
If you still cannot locate your package, contact us at shop@soulkreationsluxe.com with your order number and we'll do our best to assist you with the next steps.
COLOR & PRODUCT VARIATIONS
Please note that colors may appear slightly different depending on lighting, photography, screen settings, and device displays. Minor color variations are not considered defects.
QUESTIONS?
If you have questions about your order or this policy, please contact our Customer Care team at:
Thank you for choosing and supporting Soul Kreations Luxe. 🤍