Shipping & Returns
PROCESSING TIMES
Every Soul Kreations Luxe piece is made to order with care. Most orders are typically produced within approximately 3 business days before shipment.
Certain products, embroidery, customization, high-volume periods, holidays, or other circumstances may require additional production time.
Processing/production time is separate from shipping/transit time.
SHIPPING TIMES
Once production is complete and your order has shipped, estimated transit times are:
United States
Standard Shipping: Approximately 7–12 business days
Express Shipping: Approximately 3–5 business days
Please remember that these shipping estimates begin after production is complete.
For example, an order requiring approximately 3 business days of production followed by Express Shipping may take approximately 6–8 business days total under normal circumstances.
International Orders
International shipping times vary depending on the destination and shipping method selected. Most standard international shipments are estimated to take approximately 9–15 business days after production.
Available shipping methods, rates, and estimated delivery times will be displayed at checkout.
International shipments may experience additional delays due to customs processing, local carriers, holidays, weather conditions, or other circumstances outside of our control.
Customers are responsible for any customs duties, import taxes, or other fees imposed by their destination country, where applicable.
All production and shipping timeframes are estimates and are not guaranteed delivery dates.
ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow a short period for tracking information to update after the shipping carrier receives your package.
Soul Kreations Luxe is not responsible for carrier delays after an order has been transferred to the shipping carrier, but we will do our best to assist if you experience an issue with your shipment.
RETURNS & EXCHANGES
Because our products are individually made to order, we are unable to accept returns or exchanges for:
- Incorrect size selection
- Change of mind or buyer's remorse
- Color or style preference changes
We strongly encourage you to review the product description, sizing information, size chart, and available product images carefully before placing your order.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We want you to love your Soul Kreations Luxe order. If your item arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at:
Please include your full name, order number, a description of the issue, and clear photos showing the item and the problem.
Once your request has been reviewed, we will work with you to determine the appropriate resolution.
Please do not return an item without contacting us first.
ORDER CHANGES & CANCELLATIONS
Because our products are made to order and production may begin shortly after an order is placed, changes or cancellations cannot be guaranteed once your order enters production.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to assist you before production begins.
Once an order has entered production, we may be unable to modify or cancel it.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered production or has shipped.
Soul Kreations Luxe is not responsible for orders delivered to an incorrect address provided by the customer.
LOST OR DELAYED PACKAGES
If your tracking information shows that your package is delayed, please allow additional time for the shipping carrier to complete delivery.
If you believe your package has been lost in transit, please contact us at shop@soulkreationsluxe.com with your order number so we can review the situation and assist you with the appropriate next steps.
PLEASE NOTE
Colors may appear slightly different depending on screen settings, lighting, device display, and manufacturing processes. Minor color variations are not considered defects.
Because some garments undergo specialty washes or other finishing processes, slight variations in color, texture, or appearance may occur and are part of the individual character of the garment.
By placing an order with Soul Kreations Luxe, you acknowledge that you have reviewed the product details, sizing information, production and shipping estimates, and our made-to-order policies before completing your purchase.