Terms & Conditions

Welcome to Soul Kreations Luxe. By accessing our website, purchasing our products, or using our services, you agree to the following Terms & Conditions. Please review them carefully before placing an order.

GENERAL

Soul Kreations Luxe reserves the right to update, modify, or change these Terms & Conditions at any time. Changes may become effective when posted on our website. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

PRODUCT INFORMATION

We make every effort to display product descriptions, colors, images, materials, sizing, and other details as accurately as possible.

Because screen settings, lighting, photography, garment production, embroidery, printing, and manufacturing processes may vary, slight differences in color, placement, texture, or appearance may occur.

These minor variations are not necessarily considered defects.

SIZING & FIT

Fit may vary depending on the garment style. Some Soul Kreations Luxe pieces are intentionally designed with relaxed or oversized silhouettes.

Customers are responsible for reviewing the product description and available sizing information before purchasing.

Please refer to our Size Guide for additional assistance before placing your order.

PRICING & AVAILABILITY

All prices are displayed in the applicable currency shown at checkout and are subject to change without notice.

We reserve the right to modify prices, promotions, product availability, collections, or product offerings at any time.

In the event of an obvious pricing or listing error, we reserve the right to correct the error and cancel affected orders when necessary.

PROMOTIONS & DISCOUNTS

Promotional offers, discount codes, and special pricing may be subject to specific terms, expiration dates, minimum purchase requirements, or product exclusions.

Unless otherwise stated, promotional offers cannot be combined.

Soul Kreations Luxe reserves the right to modify or end promotions at any time, subject to applicable law.

ORDER ACCEPTANCE

Submitting an order does not necessarily guarantee acceptance.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including suspected fraud, unauthorized transactions, pricing errors, product availability issues, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

MADE-TO-ORDER PRODUCTS

Many Soul Kreations Luxe products are made specifically after an order is placed.

Because production may begin shortly after purchase, changes or cancellations cannot be guaranteed once an order has entered processing or production.

Please carefully review your size, color, shipping information, and product selection before completing checkout.

SHIPPING & DELIVERY

Processing and shipping times are estimates and may vary depending on destination, carrier operations, customs processing, holidays, high-volume periods, weather, or other circumstances outside our reasonable control.

Once an order ships, customers will receive tracking information when available.

Please review our Shipping & Returns Policy for additional information.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges determined by the destination country, unless otherwise stated at checkout.

Customs processing may also affect delivery times.

RETURNS & EXCHANGES

Because many of our products are made-to-order, we generally do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, buyer's remorse, or color preference changes.

If an item arrives damaged, defective, or incorrect, please contact us according to the timeframe and instructions provided in our Refund Policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

ORDER CANCELLATIONS

Orders may enter production shortly after they are submitted. For this reason, cancellation requests are not guaranteed.

If you need assistance with an order, please contact us as soon as possible.

AI TRANSPARENCY & DIGITAL IMAGERY

At Soul Kreations Luxe, we believe trust is just as important as style. We are committed to being transparent about how we create and present our products so customers can shop with confidence.

We may use artificial intelligence (AI) and other digital tools to create or enhance certain marketing materials, including lifestyle imagery, promotional content, product mockups, backgrounds, environments, visual concepts, and other creative materials.

These technologies help us present our collections in creative and inspiring ways while maintaining our commitment to honest product representation.

REAL PRODUCTS. HONEST REPRESENTATION.

Some marketing or promotional images may feature AI-generated or digitally enhanced models, backgrounds, environments, or other visual elements.

We strive to represent the apparel, embroidery, graphics, colors, and product specifications offered for sale as accurately as reasonably possible. Product descriptions and product pages should be reviewed for the specific details of the item being purchased.

Actual products may vary slightly from photographs or digital representations because of lighting, screen settings, garment production, fabric characteristics, printing, embroidery, placement, and manufacturing processes.

AI-GENERATED MODELS

Some advertisements, lifestyle images, or promotional materials may feature AI-generated human models or presenters.

When disclosure is required by applicable law or platform requirements, Soul Kreations Luxe will provide appropriate disclosures identifying AI-generated or digitally created human likenesses used in advertising or promotional materials.

Our use of these technologies is intended to showcase our products creatively while providing customers with clear and accurate product information.

OUR COMMITMENT TO YOU

Soul Kreations Luxe is committed to:

Providing accurate product descriptions and specifications.
Using AI and digital technology responsibly and transparently.
Making reasonable efforts to represent products accurately.
Creating shopping experiences built on trust.
Continuously improving our products, photography, marketing, and customer experience.
Treating customers with honesty, respect, and integrity.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content presented on the Soul Kreations Luxe website—including our branding, original designs, graphics, photographs, written content, and other original materials—is owned by or licensed to Soul Kreations Luxe and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, modified, or used commercially without appropriate authorization.

WEBSITE USE

You agree not to misuse this website, interfere with its operation, attempt unauthorized access, engage in fraudulent activity, or use the website for unlawful purposes.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Soul Kreations Luxe will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal information may be collected, used, and shared.

POLICY AGREEMENT

By placing an order with Soul Kreations Luxe, you acknowledge that you have had the opportunity to review the applicable product information and store policies, including our Shipping & Returns Policy, Refund Policy, Privacy Policy, and these Terms & Conditions.